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Returns Policy - TheFrenchCellar.com.au

If in the event your purchase is faulty, damaged or wrongly described we will cheerfully refund your money or exchange the product. If your purchase incurred a delivery fee, then we will cover the cost of delivery for the return*.

If inadvertently you discover a bottle of wine is “off” then we will replace it without question:
For exchange of a delivered product, unfortunately additional delivery charges will be incurred at your expense*. Please note that all products must be in their original condition and packaging.

* Please note that the delivery charge will be reimbursed when The French cellar is at fault. That is, if the wrong product is delivered or there is a fault with the product (including any damage caused in transit). In all other circumstances, including change of mind, the delivery charge will be deducted from the refund to the customer.

** Proof of purchase must be provided to obtain a refund, limits may apply, all exchange products must be in their original condition and packaging.

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  • The French Cellar
    Bldg 2, 10 Jessica Place
    Prestons, NSW 2170
    Australia
    ABN 18122533395
    ACN 122533395
    Packaged liquor licence
    LIQP770010324
    © Copyright 2012 Sherpa Design
The French Cellar sources the bulk of their wines directly from over twenty state of the art wineries throughout France. They are controlled by the most fastidious experts to ensure only the best of the best are traded by their businesses. The French Cellar then from their vast selection chooses the wines that will best match the expectations of the Australian taste while ensuring the French difference is delightfully evident in all instances.

WARNING: Under the Liquor Control Reform Act 1998 it is an offence: To supply alcohol to a person under the age of 18 years Penalty exceeds $6,000). For a person under the age of 18 years to purchase or receive liquor (Penalty exceeds $500)